We have divided up the frequently asked questions into sections based on the respective air treatment system. If you do not find the answer you are looking for here, you can access the contact form or speak with one of our customer service representatives by phone (free of charge).
Neutral smiley: Whenever the humidity is between 20% and 39%
Sad smiley: Whenever the humidity is above 70%
Laughing smiley: ONLY when the temperature is between 20°C and 25°C AND the humidity is between 40% and 70%.
If the temperature is higher or lower (e.g. 19.5°C), but the humidity is between 40% and 70%, the comfort factor is not bad, but also not optimal, so no smiley is displayed.
The placement of the hygrometer is crucial. Humidity is given as a relative percentage, as the air can "absorb" more or less water relative to the temperature. This means that the same amount of water in the air results in a higher relative humidity at low temperatures than at high temperatures. As warmer air rises, a higher placed hygrometer can indicate a lower relative humidity than a device placed on the floor. The same can happen if one sensor is placed in the sun and the other sensor in the shade, or one near a heater and the other on a cool exterior wall.
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