We have divided up the frequently asked questions into sections based on the respective air treatment system. If you do not find the answer you are looking for here, you can access the contact form or speak with one of our customer service representatives by phone (free of charge).
The motor is blocked or defective. Please check that no object is blocking the fan blades and if so, switch off the appliance and remove the blockage. Then restart the appliance. If the error code persists or nothing is blocking the fan blades, the motor is defective. In this case, please contact your point of sale.
This is the electrostatic filter. This must build up an electrostatic charge during initial operation or after filter cleaning in order to achieve the filter effect. During this time, a crackling sound may be heard, which disappears after a short period of operation. After prolonged operation, crackling may also occur, which is an indication that the filter needs to be cleaned.
No, the number of poles supplied is the safe maximum height for the device. With additional poles, the risk of tipping over is too high and can lead to damage or injury.
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