Topics

We have divided up the frequently asked questions into sections based on the respective air treatment system. If you do not find the answer you are looking for here, you can access the contact form or speak with one of our customer service representatives by phone (free of charge).

Accessories

AH705: For which devices is the AH705 Silencing Grease intended and how do I use it correctly?

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The AH705 Silencing Grease is a special synthetic grease that is used to reduce the noise of the H700 and H680 by reducing wear and friction of the drive rollers (humidifier basket) and thus ensures smooth operation. After each cleaning of the water pan, apply 1 small drop of care oil directly to the holders in the water tray.

ESP-filter: How can the ESP-filter be cleaned?

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In order for the BONECO ESP filter to maintain its effectiveness, it must be cleaned from time to time. We recommend a cleaning interval of 2-4 weeks depending on the intensity of use. Contamination is relatively easy to see on the filter. The filter should be cleaned at the latest when the static crackling noise that can be heard when the device is switched on does not disappear even after 5 - 10 minutes. The ESP filter can be cleaned by hand under running water or in a dishwasher.

Cleaning by hand

  • Use a pH-neutral detergent (10 g / 1000 ml) in 40 °C warm water for washing.
  • After washing, rinse the filter with clean water and dry it with a clean, soft cloth.
  • Allow the filter to rest in a dry place for at least 5 hours to ensure it is completely dry before reinserting it into the fan.

Cleaning by dishwasher

  • Never together with greasy materials. Only with pH-neutral detergents suitable for the dishwasher. Never hotter than 70°C. Only with one wash cycle. No longer than 2 hours (including drying).
  • Place the filter in the dishwasher.
  • Run a suitable washing program taking into account the safety information mentioned above. A short program of approx. 1 hour at 50°C is recommended.
  • After the washing program is finished, remove the filter from the dishwasher and check it for damage or deformation. Do not put a damaged filter back into the machine. Slight deformations may occur at high washing temperatures (70°C), but do not affect the function of the filter.
  • After washing, always check that the filter is completely dry. If necessary, let the filter rest in a dry place for up to 5 hours to ensure that it is completely dry before reinserting it into the fan.
  • Always allow the filter to cool to room temperature before reinserting it into the fan.

You will also find a detailed description of filter cleaning in the Clean & Cool Air Shower manual.

A501, A502, A503: What is the difference between the 3 available filters for the Air Purifier P500?

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Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.

The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.

The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.

The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.

A401, A402 & A403: What is the difference between the 3 available filters for the Air Purifier P400?

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Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.

The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.

The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.

The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.

A250 Aqua Pro: In my Humidifier Ultrasonic, black dots are visible. What is it and how often do I have to replace the A250 AQUA PRO?

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The A250 Aqua Pro needs a certain start-up time when used for the first time. During this first phase, the filter material must soak up completely, the resin and granules must align properly, and the first bypass channels must close. After properly rinsing the A250 before insertion and after the first 2-4 tank fillings, the A250 is fully formed and no more activated carbon residues should be released into the water. Activated charcoal does not pose a health risk.

A250 Aqua Pro: Which BONECO Humdifier Ultrasonic is the A250 AQUA PRO compatible with?

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The A250 Aqua Pro is only required for Humdifier Ultrasonics.

Compatible with: U7133, U7135, U7142, U7144, U7145, U7147, U200, U300, U350, U600, U650, U700
Not compatible with:  7131, 7136, 7137, 7138

What is the difference between cleaning and descaling?

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Warm water, washing-up liquid and a soft cloth or washing-up brush are used for cleaning. This ensures general cleanliness and the prevention of bacterial growth in the humidifier. A humidifier should be cleaned at least every 2 weeks in order to continue to ensure hygienic and healthy operation.

Warm water and descaling agent (A7417 CalcOff) are used for descaling, which dissolves mineral deposits (limescale) from surfaces and evaporator mats during a certain exposure time. The frequency of the necessary descaling depends on the hardness of the water. As a rule, devices that are used with harder water should be descaled more often in order to continue to ensure trouble-free operation.
After each descaling, the humidifier must be cleaned with warm water and washing-up liquid in order to completely remove both dissolved limescale residues and residues of the descaling agent.

Result: A regular combination of both steps is ideal for keeping the humidifier clean and efficient.

A7417 CalcOff: Do I have to use the A7417 CalcOff or will a conventional descaler or vinegar also work?

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The A7417 CalcOff has been tested by us and can be used without restrictions. The use of alternative descaling agents is at your own risk.

AW200: Is the AW200 Evaporator Mat washable?

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Yes, the AW200 Evaporator Mat can be washed either by hand or in the washing machine at max. 40°C. Use commercially available detergent as an additive. The evaporator mat must not be treated in the tumble dryer.

AH700: Is the AH700 Evaporator Mat washable?

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Yes, the AH700 Evaporator Mat can be washed either by hand or in the washing machine at max. 40°C. Use commercially available detergent as an additive. The evaporator mat must not be treated in the tumble dryer!

What is the difference between the POLLEN and COMFORT filters (AH300 POLLEN Filter/AH320 POLLEN Filter & AH300 COMFORT Filter/AH320 COMFORT Filter)?

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Both filter types POLLEN and COMFORT reduce fine dust, pollen, hair, mites, bacteria, mold spores and allergens in the air.

The COMFORT filter also has an activated carbon layer that effectively neutralises odours and binds harmful gases such as ozone, nitrogen oxides and sulphur dioxide, as well as a biofunctional layer that prevents the growth of bacteria and mould on the filter.

Can I clean the filters with a vacuum cleaner or with water?

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Vacuuming the replaceable filter is not recommended for the following reasons:

  • Risk of Damage
    Vacuuming a filter can potentially damage its delicate fibers or components, reducing its effectiveness.
  • Release of Particles
    During vacuuming, trapped particles may be released back into the air, defeating the purpose of using an air purifier.
  • Reduced Efficiency
    Vacuuming does not remove all contaminants from the filter, especially fine dust. It does not extend the filter's lifespan as expected, since the filter's capacity cannot be renewed by vacuuming.

Most replaceable filters are also not designed to be cleaned with water.
This is due to several reasons:

  • Damage to Filter Structure
    HEPA filters consist of tightly packed fibers that capture particles. Water can soften, displace, or destroy these fibers, causing the filter to lose its ability to effectively capture fine particles such as pollen, dust, or allergens.
  • Mold Formation
    Even if the filter is dried after cleaning, residual moisture often remains. This can lead to mold growth, which not only reduces the filter's performance but can also be harmful to health.
  • Materials Not Water-Resistant
    Many filters are made of materials like paper, glass fibers, or specialized plastics that are not water-resistant. Water can cause irreversible damage to these materials.
  • Warranty Void
    Cleaning a filter that is not designed for it may void the warranty of the device, as it is often considered improper use.

Tip:
Most of our air purifiers are equipped with washable pre-filters that capture larger particles such as hair and dust. These can be cleaned, while the actual HEPA or activated carbon filters should be replaced regularly.

When is it recommended to change accessories?

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All filters (air purifier and hybrid): 1x per year or with filter change indication on the device or in the app

AW200 + AH700 evaporator mat: Every 2 years

A7018 Evaporator Mat: Every 2-3 months

A7017 Ionic Silver Stick®: 1x per year or when you display it on the device or in the app

A250 AQUA PRO: Every 2-6 months

AU50 cotton sticks: every 3 months

A451 Anti-Limescale Pad: Every 2-4 weeks

ESP filter: In operation from 5 years or with decreasing cleaning performance