We have divided up the frequently asked questions into sections based on the respective air treatment system. If you do not find the answer you are looking for here, you can access the contact form or speak with one of our customer service representatives by phone (free of charge).
Warranty notice
BONECO products are high-quality air treatment units for private use and are subject to comprehensive quality and function tests. If, contrary to expectations, a malfunction should occur in your device, please contact your sales outlet or the responsible BONECO service centre.
This warranty grants you certain rights. You may also have other rights, such as under the laws of your country or similar. BONECO does not exclude, limit or exclude any other rights you may have. The provisions of the German Product Liability Act and comparable foreign regulations shall remain unaffected to the extent indispensable.
This manufacturer's warranty applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Romania, United Kingdom, Vietnam. It is explicitly pointed out that this manufacturer's warranty only applies to the countries mentioned above.
Warranty
All BONECO products are covered by a 24-month manufacturer's warranty. The warranty period is not extended by a warranty service, not even for replaced or repaired parts.
If a defect is discovered and a valid claim is received by BONECO or a licensed service partner within the warranty period, BONECO will either (1) repair the product free of charge, use new or refurbished spare parts, (2) replace the product with a new or refurbished product, or (3) arrange for the product to be returned without any shipping charges. BONECO AG has the right to choose between repair, replacement or refund.
Prerequisite for warranty service
A warranty claim shall only exist for defects which occur due to material and manufacturing defects and not due to natural wear and tear (stress). The proper use of your BONECO device in accordance with these operating instructions and safety instructions is an unconditional prerequisite for the warranty services mentioned.
The warranty period begins with the date of sale to the buyer (as the first buyer) as indicated in the original purchase receipt.
In order to assert your warranty claim, the original proof of purchase, from which the date of purchase, purchase price and seller result, as well as the serial number of the device, which you can take from the type plate, is required.
Repairs and modifications must be carried out by BONECO or a BONECO licensed service agent on their behalf. In the case of repairs by third parties, there is no claim for reimbursement or compensation for any damage resulting therefrom. This applies accordingly to the use of parts and accessories from other manufacturers, as well as to the use of parts that have not been assembled or installed by BONECO or a licensed service partner.
Exclusion of warranty
Excluded from the guarantee are wearing parts or consumables that are subject to normal wear and tear and consumption as well as damage caused by improper use that does not comply with the operating instructions or safety instructions. Transport damage is also excluded from the warranty, as complaints must be made immediately.
Guarantor:
BONECO AG
Espenstrasse 85, 9443 Widnau, Switzerland
Phone: 00800 8595 8595
Support Overview: https://www.boneco.com/en/service/contact
Warranty notice: https://www.boneco.com/warranty
Accessories: https://shop.boneco.com/
Right of return
Cancellation policy & cancellation form
Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation policy
Right of return
You have the right to revoke this contract within fourteen days without giving any reason - this only applies to orders placed via this webshop.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample cancellation form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
We shall bear the costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
General notes
1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.2) Please do not return the goods to us freight collect.3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation form
If you want to revoke the contract, please fill out this form and send it back.
The A250 Aqua Pro needs a certain start-up time when used for the first time. During this first phase, the filter material must soak up completely, the resin and granules must align properly, and the first bypass channels must close. After properly rinsing the A250 before insertion and after the first 2-4 tank fillings, the A250 is fully formed and no more activated carbon residues should be released into the water. Activated charcoal does not pose a health risk.
The A250 Aqua Pro is only required for Humdifier Ultrasonics.
Compatible with: U7133, U7135, U7142, U7144, U7145, U7147, U200, U300, U350, U600, U650, U700
Not compatible with: 7131, 7136, 7137, 7138
Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.
The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.
The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.
The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.
Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.
The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.
The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.
The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.
The A7417 CalcOff has been tested by us and can be used without restrictions. The use of alternative descaling agents is at your own risk.
Yes, the AH700 Evaporator Mat can be washed either by hand or in the washing machine at max. 40°C. Use commercially available detergent as an additive. The evaporator mat must not be treated in the tumble dryer!
The AH705 Silencing Grease is a special synthetic grease that is used to reduce the noise of the H700 and H680 by reducing wear and friction of the drive rollers (humidifier basket) and thus ensures smooth operation. After each cleaning of the water pan, apply 1 small drop of care oil directly to the holders in the water tray.
Yes, the AW200 Evaporator Mat can be washed either by hand or in the washing machine at max. 40°C. Use commercially available detergent as an additive. The evaporator mat must not be treated in the tumble dryer.
Vacuuming the replaceable filter is not recommended for the following reasons:
Most replaceable filters are also not designed to be cleaned with water.
This is due to several reasons:
Tip:
Most of our air purifiers are equipped with washable pre-filters that capture larger particles such as hair and dust. These can be cleaned, while the actual HEPA or activated carbon filters should be replaced regularly.
In order for the BONECO ESP filter to maintain its effectiveness, it must be cleaned from time to time. We recommend a cleaning interval of 2-4 weeks depending on the intensity of use. Contamination is relatively easy to see on the filter. The filter should be cleaned at the latest when the static crackling noise that can be heard when the device is switched on does not disappear even after 5 - 10 minutes. The ESP filter can be cleaned by hand under running water or in a dishwasher.
Cleaning by hand
Cleaning by dishwasher
You will also find a detailed description of filter cleaning in the Clean & Cool Air Shower manual.
Warm water, washing-up liquid and a soft cloth or washing-up brush are used for cleaning. This ensures general cleanliness and the prevention of bacterial growth in the humidifier. A humidifier should be cleaned at least every 2 weeks in order to continue to ensure hygienic and healthy operation.
Warm water and descaling agent (A7417 CalcOff) are used for descaling, which dissolves mineral deposits (limescale) from surfaces and evaporator mats during a certain exposure time. The frequency of the necessary descaling depends on the hardness of the water. As a rule, devices that are used with harder water should be descaled more often in order to continue to ensure trouble-free operation.
After each descaling, the humidifier must be cleaned with warm water and washing-up liquid in order to completely remove both dissolved limescale residues and residues of the descaling agent.
Result: A regular combination of both steps is ideal for keeping the humidifier clean and efficient.
Both filter types POLLEN and COMFORT reduce fine dust, pollen, hair, mites, bacteria, mold spores and allergens in the air.
The COMFORT filter also has an activated carbon layer that effectively neutralises odours and binds harmful gases such as ozone, nitrogen oxides and sulphur dioxide, as well as a biofunctional layer that prevents the growth of bacteria and mould on the filter.
All filters (air purifier and hybrid): 1x per year or with filter change indication on the device or in the app
AW200 + AH700 evaporator mat: Every 2 years
A7018 Evaporator Mat: Every 2-3 months
A7017 Ionic Silver Stick®: 1x per year or when you display it on the device or in the app
A250 AQUA PRO: Every 2-6 months
AU50 cotton sticks: every 3 months
A451 Anti-Limescale Pad: Every 2-4 weeks
ESP filter: In operation from 5 years or with decreasing cleaning performance
Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.
The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.
The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.
The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.
Compared to the P400, the P500 has a higher air purification performance and is therefore suitable for larger rooms. The P500 also has a particle sensor that automatically measures the fine dust pollution in the air and allows the device to adjust the fan level itself in automatic mode.
An ALLERGY, BABY and SMOG filter. On this website you will find the description under the Air Purifier devices.
Particle sensor is defective. This sensor can be replaced independently, please contact our service regarding the spare part.
No, the number of poles supplied is the safe maximum height for the device. With additional poles, the risk of tipping over is too high and can lead to damage or injury.
This is the electrostatic filter. This must build up an electrostatic charge during initial operation or after filter cleaning in order to achieve the filter effect. During this time, a crackling sound may be heard, which disappears after a short period of operation. After prolonged operation, crackling may also occur, which is an indication that the filter needs to be cleaned.
The motor is blocked or defective. Please check that no object is blocking the fan blades and if so, switch off the appliance and remove the blockage. Then restart the appliance. If the error code persists or nothing is blocking the fan blades, the motor is defective. In this case, please contact your point of sale.
Delete the BONECO app and reinstall it.
Check if you have installed an antivirus that prevents you from connecting to Bluetooth devices and disable it.
Close all open apps and windows.
If the problem persists, please contact our customer service.
In order to analyze the problem as quickly as possible and process your request efficiently, we need the following information from you:
No, Bluetooth cannot be turned off. However, it is "BLE" Bluetooth Low Energy, which emits extremely weak signals and is therefore nothing to worry about.
The temperature unit is usually taken over from the existing settings on your mobile phone (Settings - Language & Region).
Please download the "BONECO healthy air" app from the Apple App Store or the Google Play Store.
Please make sure that both Bluetooth and location services are enabled on your smartphone.
Start the app and select your device (e.g. H300, H400 or W400) by clicking on it.
The setup screen will guide you through the pairing process step by step:
Press the large black button on the device for at least 3 seconds until the LEDs flash blue or, depending on the model, "bt" appears on the device display.
If the pairing is successful, the app will indicate that the connection still needs to be confirmed on the device.
To confirm, press the black button again and the device is paired with your smartphone.
Now you can control all the functions of your device.
In addition, the app reminds you when cleaning is due, you can set timers, see the operating instructions for your device and conveniently buy accessories.
If an update for a new firmware is displayed, please download it to always benefit from the latest features.
After each step, check if a connection can be established: Please check whether Bluetooth and Location Services are enabled on your smartphone. Reset your BONECO device to its factory state by pressing and holding the black button on the device for about 30 seconds until the LEDs light up red or, depending on the model, "Fd" is displayed on the device display. Delete the BONECO app and reinstall it. Check if you have installed an antivirus that prevents you from connecting to Bluetooth devices and disable it. If the problem persists, please contact our customer service. In order to analyze the problem as quickly as possible and process your request efficiently, we need the following information from you:
The internal sensor for measuring humidity and temperature has its own software.
If it does not start completely, it can lead to falsified values in the app. Turning the device off and on does not reset the sensor, as it is a stand-by.
To completely reset the sensor and electronics, please unplug the device for at least 1-2 minutes (unplug the device). After that, the device should restart completely and display the correct readings.
In rare cases, it is possible that this process will not be successful. In this case, please contact our customer service, as it is probably a faulty sensor.
Please check whether Bluetooth and Location Services are enabled on your smartphone.
Reset your BONECO device to its factory state by pressing and holding the black button on the device for about 30 seconds until the LEDs light up red or, depending on the model, "Fd" is displayed on the device display.
Delete the BONECO app and reinstall it.
Check if you have installed an antivirus that prevents you from connecting to Bluetooth devices and disable it.
Close all open apps and windows.
If the problem persists, please contact our customer service.
In order to analyze the problem as quickly as possible and process your request efficiently, we need the following information from you:
Since 2018, Google has required the activation of the location service by default when connecting a smartphone to a Bluetooth device.
Unfortunately, from a technical point of view, there is no alternative way to connect, as these guidelines are a mandatory requirement.
Of course, we do not evaluate location data - your privacy is very important to us.
However, you can allow the app to access your location so that we can show you the current weather (including temperature and humidity) at your location.
This is not mandatory, you can also enter your location manually for the weather service.
Suitable for humidifiers:
The A250 filter cartridge can be dispensed with when using the above-mentioned types of water. However, the use of the Ionic Silver Stick® is expressly recommended - even with treated water. Although its use reduces the frequency with which the humidifier needs to be descaled, regular cleaning is essential.
NOT suitable for humidifiers:
A humidifier can also make sense in buildings with a controlled ventilation system. To increase the effect of a humidifier, it should be positioned correctly. In a well-ventilated room, the moisture can be distributed more quickly, which makes the humidifier particularly efficient in buildings with a ventilation system.
The constant exchange of air also removes moisture from the interior rooms, which is why passive humidifiers such as an evaporator or air washer, which have low power consumption and are suitable for continuous operation, are well suited to Minergie buildings. When choosing an active humidifier, such as an ultrasonic or steamer, a device with an integrated hygrostat is recommended so that the room air is not over-humidified.
Air quality is made up of various factors. Among the most important are temperature, relative humidity, CO2 level, as well as potential "contaminants" such as allergens, particles, VOC & odors. These factors can be measured via the sensors in our devices, as well as with separate sensors, and optimized accordingly with our air treatment devices.
Viruses are transmitted via aerosols in the air. A relative humidity of 40% to 60% is therefore important, as the aerosols absorb the moisture, become heavier and fall to the ground. In addition, our mucous membranes are kept moist, making them better able to filter and ward off viruses.
While the humidity is below 40%, these viruses can remain in the air and spread. If the humidity is constantly above 60%, there is a risk of mold growth, dust mites and bacteria.
The choice between an Evaporator or Air Washer, Steamer or Ultrasonic depends on what you personally want to focus on when making your choice.
Passive humidifiers use natural evaporation to increase humidity. Equipped with an Evaporator mat that soaks up water and releases the moisture into the room air, these devices are energy-efficient, self-regulating and therefore ideal for continuous operation.
It should be noted that this type of humidification requires more time until the humidity in the room is increased
Active humidifiers include Ultrasonic, which use ultrasonic waves to break down the water into a fine mist, and Steamer, which use a heating plate to boil the water and release it into the room air as steam. These devices can increase the relative humidity within a short time, which is why it is recommended that they are only used when the room air is very dry. These appliances are not suitable for continuous operation unless the humidity is regulated by means of an integrated hygrostat.
It should be noted that this type of humidification requires more energy and the humidity should be regulated to avoid over-humidification.
Conclusion:
Evaporator and Air Washer: Slow, energy-saving humidification
Ultrasonic: Fast, quiet humidification
Steamer: Fast humidification with heat and germ-reducing effect
The choice between an air purifier or a humidifier depends on several factors that should be taken into account.
Air purifiers: remove dust, pollen, bacteria, viruses, mold spores and sometimes other pollutants from the air
Humidifiers: Especially during the cold season, these devices are suitable for improving the relative humidity indoors (dry heating air)
Essential oils may only be used on appliances with an integrated fragrance container. For appliances that are not suitable for fragrances/essential oils, even a small amount is enough to damage the plastic.
Power supply units can generate quiet noises as their transistors hold a charge. Due to manufacturing tolerances, this can be particularly noticeable for people with sensitive hearing. Replacement of the power supply unit is recommended if the noise is perceived as disturbing.
Risk of electric shock! Do not use the device with the damaged cable and replace the cable.
The heat development of a power supply unit in continuous operation is normal, as it cools itself via the housing. Overheating protection is provided.
Please ensure that your humidifier, as well as any components such as evaporator mats, are completely dry before sending it in for analysis or repair.
If the device is shipped damp, there is a high risk of mold forming inside.
This can not only affect the function of the device, but also require additional cleaning or repair measures.
Please remove any filter cartridge (A250) beforehand and do not send it along.
Keep this open (not wrapped in plastic) to allow it to dry out.
Then let the tank dry out before you ship it.
A dry submission helps to avoid mentioned problems, reduce processing time and avoid additional repair costs.
Please follow the sequence for connecting the appliance to the mains and proceed in accordance with the user manual.
The exterior plastic surfaces of the appliances can be cleaned with a damp cloth. For coarser soiling, a little PH neutral dishwashing detergent can also be used with the damp cloth.
Evaporator, Air Washer, HYBRID: Due to natural evaporation, limescale remains in the evaporator mat and on the internal parts
Ultrasonic: The atomization of the water also releases minerals into the room air (please therefore always use your BONECO Ultrasonic with the A250 AQUA PRO water filter, which softens the water and thus reduces limescale; exception: when using distilled water)
Steamer: Boiling the water leaves minerals as limescale deposits in the steamer bowl (please therefore always use your BONECO Steamer with the A451 Anti-Mineral-Pad; exception: when using distilled water)
Regular cleaning of the device is essential for every humidification system.
The Air Purifiers are equipped with technologies and filter packages optimized for the removal of pollen and other allergens, particulate matter, gases and odors, and provide high air purification performance. The HYBRID Humidifiers & Air Purifiers are humidifiers with an Air Washer system in which a mat absorbs water and then releases it into the air. In addition, they have built-in filters that can filter pollen, dust, and other allergens from the air. The air humidification and air purification functions can be used individually or simultaneously.
The optimum relative humidity is between 40% and 60%. Values that are too low cause dehydration of the skin and irritation of the eyes and mucous membranes. Values that are too high encourage mold and house dust mites. In both cases, bacteria have the opportunity to spread more easily.
Technical data, Positioning the appliance and commissioning, Operation, Indications on the display, Overview of functions in the app, Pairing the appliance with the app, Different operating modes, Different modes, Cleaning instructions, Replacing the accessories
Many spare parts require technical expertise and should only be replaced by experienced technicians. Otherwise there is a risk of electric shock or fire. Spare parts are available from our partners or from us. Please contact our local partner or our Customer Support.
The odor is completely harmless and is due to the fact that the appliance was packaged directly after production and the smell of new plastic could not completely escape. If you wish, you can also place the appliance outside in a dry place for a short time so that the odor can escape completely.
Devices that have a plug-in mains cable can be supplied with a standard cable. There are 2 types in use here: steamers work with a 3-pin cable with an IEC plug (like most PCs), air washers and air purifiers and fans work with a 2-pin cable with a C13 plug. All other devices are hard-wired - a damaged cable should be replaced by a technician.
If you have any questions, please contact customer service or a specialist for the repair of electrical appliances.
All our devices with external power supply work with 24V DC - Barrel Connector and Positive Center. If you choose a third-party power supply, make sure that it is a CE-certified replacement part that can meet or exceed the current (A) or power (W) requirements of your device. These requirements can be found in the technical data in the manual for your appliance.
If necessary, please also contact our customer service department.
With uncalibrated sensors which are installed in Humidifiers, measurement differences can occur within a certain range. Every sensor has a natural tolerance that can lead to deviations, which is normal for uncalibrated devices. In the case of the built-in temperature sensor, the tolerance is +/- 5 degrees, for the humidity sensor +/- 6%. In addition, the location of the sensor (device and external hygrometer) is decisive, because depending on the position (height in the room, doors, windows, sunlight, shade, heating, air conditioning, ventilation, etc.), air currents and turbulence occur which influence the measurement result. With uncalibrated sensors, which are installed in Humidifiers, measurement differences can occur within a certain range. Every sensor has a natural tolerance that can lead to deviations, which is normal for uncalibrated devices. In the case of the built-in temperature sensor, the tolerance is +/- 5 degrees, for the humidity sensor +/- 6%. In addition, the location of the sensor (device and external hygrometer) is decisive, because depending on the position (height in the room, doors, windows, sunlight, shade, heating, air conditioning, ventilation, etc.), air currents and turbulence occur which influence the measurement result.
Example: Humidity is given as a relative percentage value, as the air can "absorb" more or less water relative to the temperature. This means that the same amount of water in the air results in a higher relative humidity at low temperatures than at high temperatures. As warmer air rises, a hygrometer placed higher can show a lower relative humidity than a device placed on the floor.
As cold air cannot absorb much moisture, the room air becomes even drier when the windows are opened. Only fresh oxygen enters the room through the open windows, but humidity is lost to the outside as the warm, more humid room air flows out.
Yes, the AW200 Evaporator Mat can be cleaned either by hand or at max. 40°C in the washing machine and thus has a lifespan of up to 2 years.
Air Washers are extremely quiet in operation and only produce a gentle noise reminiscent of white noise. Models with an additional water tank work on the principle of a bird bath. Every now and then, there may be "gurgling" noises when water flows into the tub. These noises are perfectly normal and a sign that the device is working properly.
Air Washers can contribute to the purification of indoor air, but they are primarily designed for air humidification.
For effective air purification and odor control, we recommend the HYBRID Humidifier & Air Purifier H700 device or one of our BONECO Air Purifiers.
Power off/on does not reset the sensor.
To restart the sensor, unplug the device and wait at least 2 minutes before reconnecting the device to the power supply.
The A7017 Ionic Silver Stick® prevents the growth of microbes in the water pan (changed 1x per year).
The AW200 Evaporator Mat is responsible for the natural humidification of the indoor air (cleaning every 2 weeks, descaling as required, change every 2 years).
We recommend the A7417 Calc Off Cleaner and Descaler for BONECO Humidifiers (descaling as needed).
Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Downloads for each device.
Basically, these devices are intended for travel in hotel rooms, but can also be used at home or in the office. Humidification takes place exclusively in the immediate vicinity. Please pay attention to the careful cleaning of the device, as the device does not contain a descaling cartridge.
BONECO Ultrasonic Humidifiers work with very high frequencies (approx. 3 MHz), which are outside the audible range of humans and pets. By comparison, very few animals such as bats and some dolphins can perceive this high frequency.
Occasional, short-term noises can occur especially when the water is heated. Otherwise, vaporizers are rather quiet in operation, and their noises are usually only perceptible in the background.
Occasional, brief noises can occur, especially when heating the water. Otherwise, evaporators are rather quiet during operation and their noise is usually only audible in the background.
No, this is not possible because the A7018 Evaporator Mat is made of paper. We recommend replacing the evaporator mat every 10-12 weeks to ensure hygienic operation.
Evaporators are extremely quiet in operation and only produce a gentle noise reminiscent of white noise.
The A7017 Ionic Silver Stick® prevents the growth of microbes in the water pan (changed 1x per year).
The A7018 Evaporator Mat is responsible for the natural humidification of the room air (change every 2-3 months).
We recommend the A7417 Calc Off Cleaner and Descaler for BONECO Humidifiers (descaling as needed).
Do not place the Ultrasonic directly on the ground, but on a raised surface.
The nozzles should be aligned in such a way that the mist does not fall back on the device and possibly falsify the measured values, but in the opposite direction into the open space.
Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Downloads.
No, the steam is cooled by a ventilation system so that it is released into the room air lukewarm.
S250, S450:
The S250 & S450 are equipped with a hygrometer, which automatically regulates the power of the device to reach the selected humidity. When this value is reached, the device no longer emits steam. If the desired value has not yet been reached and no steam is escaping, please read the next section.
S200, S250, S450:
If your appliance no longer emits steam, please check whether there are limescale residues on the heating plate. For your safety, this device is equipped with an automatic safety shut-off of the heating plate, which is triggered in the event of heavy limescale residue. Please clean your device as described in the user manual.
E2 = Humidity above 90% - Safety stop (check/replace sensor)
The BONECO S250 is equipped with a descaling function. After the cleaning time has elapsed, the cleaning symbol will automatically turn off.
Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Downloads for each device.
Press the adjustment buttons together for about 5 seconds, after which the sybmol will go out.
For safety reasons, continued use of the device is not recommended. Please contact our customer service for further assistance.
F1/F2 = No error code - Test function dimmer / hygrosensor - The test mode must be run through and completed.
E2 = Humidity above 90% - Safety stop (check/replace sensor)
The BONECO S450 is equipped with a descaling function. After the cleaning time has elapsed, the cleaning symbol will automatically turn off. Alternatively, press and hold both adjustment buttons (up arrow and down arrow) at the same time for about 5 seconds to manually delete the symbol.
Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Downloads for each device.
No, as the device does not have a backup battery, the previously selected settings are discarded when the device is switched off and must be saved again the next time the device is switched on.
Check other socket / USB port
Check the cable for damage
Test an alternative, suitable cable (USB-C)
No - even a small amount is enough to damage the plastic and the Ultrasonic unit.
The blue lighting can be switched on and off using the slide switch on the back of the base. The red lighting (no water) cannot be switched off.
Remove the A250 AQUA PRO (descaling cartridge) and test whether the device is now producing mist:
The slide switch on the back of the base can be used to turn the blue lighting on and off. The red lighting (no water) cannot be turned off.
E1 = Short circuit in the temperature sensor (temperature sensor replacement required)
E2 = Broken circuit (either atomizer, temperature sensor or motherboard defective)
After replacing the A7017 Ionic Silver Stick® , delete the symbol on the display by holding down the “On/Off” button and the “regulate power” button simultaneously for 3 seconds.
Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Download.
1) Check whether a target humidity has been stored on your device and whether it has been reached (device then automatically interrupts operation).
2) Remove the A250 AQUA PRO (descaling cartridge) and test if the device is now producing mist:
Remove the A250 AQUA PRO (descaling cartridge) and test whether the device is now producing mist:
The mood light can be switched off and on on the display. Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Downloads.
E1 stands for a problem with filling the Ultrasonic chamber. This means that no / too little water flows in. Possible causes:
1) The A250 filter cartridge contains air or is clogged. Please remove the A250 and try again. If that works, water the cartridge again or replace it.
2) Refill valve or float glued. Dissolve some CalcOff in lukewarm water and add it to both chambers. Leave it on and turn the device on/off several times
After replacing the A7017 Ionic Silver Stick® , delete the symbol on the display by holding down the “On/Off” button and the “Timer” button simultaneously for 3 seconds. Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Download.
After cleaning is complete, clear the message on the display by pressing and holding the "On/Off" button for about 3 seconds.
Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Downloads.
After the appliance is disconnected from the power supply to empty the water and refill with fresh water and then switched on again, the symbol for the water change is automatically deleted.
1) Check whether a target humidity has been stored on your device and whether it has been reached (device then automatically interrupts operation).
2) Remove the A250 AQUA PRO (descaling cartridge) and test if the device is now producing mist:
No - even a small amount is enough to damage the plastic and the Ultrasonic unit.
The BONECO U700 is equipped with a descaling function. Once the cleaning time has elapsed, the cleaning symbol will automatically turn off.
Alternatively, the descaling process can be canceled at any time using the “On/Off” button.
Please refer to the operating instructions for the appliance.
The operating instructions are part of the device packaging and can be downloaded from this website under FAQ -> Manuals & Downloads.
1) Check that the red valve on the water tank cap has been removed
2) Check whether a target humidity has been stored on your device and whether it has been reached (device will then automatically interrupt operation).
3) Remove the A250 AQUA PRO (descaling cartridge) and test whether the device is now producing mist:
No - even a small amount is enough to damage the plastic and the Ultrasonic unit.
No, this option is not available.
The water has been in the water tank and water tray for a long time. Please clean all parts of the appliance. Accessories are used up.
Please refer to the operating instructions for the appliance.
The operating instructions can be downloaded from this website for each appliance under FAQ -> Manuals & Downloads.
Power off/on does not reset the sensor.
To restart the sensor, unplug the device and wait at least 2 minutes before reconnecting the device to the power supply.
Device is damaged, please contact the service center.
The A451 Anti-Mineral-Pad reduces the calcification of the evaporator shell and reduces the frequency of necessary descaling. We recommend the A7417 CalcOff Cleaner and Descaler for BONECO Humidifiers. Ionic Silver Stick® is not needed for steamers, as bacterial growth is inhibited by heating the water.
Please always place your Steamer on a stable surface on the floor! A Steamer should never be placed on an elevated surface, as this can pose several safety hazards such as tipping over and the uneven distribution of the steam!
The AU50 Cotton Stick serves as a Humidifier element (changed every 3 months).
The A7017 Ionic Silver Stick® inhibits the growth of microbes in the water tub (changed 1x per year).
The A250 AQUA PRO descaling cartridge ensures a water mist without limescale residues and removes odors from the water (changed every 2-6 months).
We recommend the A7417 CalcOff Cleaner and Descaler for BONECO Humidifiers (descaling as needed).
With treated water (ion exchanger), the limescale is filtered out of the water, but at the same time sodium ions are added to the water. These sodium ions are not filtered through the descaling cartridge and leave behind a white precipitate.
The desired operating mode can only be stored in the app.
HYBRID devices are extremely quiet in operation and only produce a gentle noise that is reminiscent of white noise. Models with an additional water tank work on the principle of a bird bath. Every now and then, there may be "gurgling" noises when water flows into the tub. These noises are perfectly normal and a sign that the device is working properly.
Power off/on does not reset the sensor.
To restart the sensor, unplug the device and wait at least 2 minutes before reconnecting the device to the power supply.
The mat supplied with the H680 original may only be washed by hand. To do this, remove the evaporator mat from the drum and wash it by hand with warm water and dishwashing liquid.
The AH700 evaporator mat supplied with the H700, which is also available as an accessory for the H700 and H680 models, can also be washed in the washing machine at max. 40°C.
Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ -> Manuals & Download.
The Evaporator Mat was not properly inserted into the drum.
Check the evaporator mat for correct fit. Limescale deposits on internal parts.
Descale the device. Friction of the rollers (water pan).
Attach AH705 Silencing Grease (special grease) to scooter mounts. Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ -> Manuals & Downloads.
The A7017 Ionic Silver Stick® prevents the growth of microbes in the water pan (changed 1x per year).
The A681 HYBRID filter removes viruses, bacteria, pollen, fine dust and mites from the air and also reduces odours (changed 1x per year).
The AH700 evaporator mat is responsible for the natural humidification of the indoor air (cleaning every 2 weeks, descaling as required, change every 2 years).
The AH705 Silencing Grease is a special synthetic grease designed to reduce friction and wear of the rollers in the water pan (use as needed, recommended after each cleaning).
We recommend the A7417 Calc Off Cleaner and Descaler for BONECO Humidifiers (descaling as needed).
Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ -> Manuals & Downloads.
A HEPA 11 filter in combination with an activated carbon filter.
Open the front cover and close it correctly.
Fan blade blocked or motor defective.
Disconnect the device from the mains, check the fan blades for freewheeling, reconnect the device to the mains, contact the service center if the fault persists.
Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ -> Manuals & Downloads.
Drum blocked or motor defective.
Disconnect the appliance from the mains, check the drum for freewheeling, reconnect the appliance to the mains, contact the service center if the fault persists.
Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ -> Manuals & Downloads.
The device records the operating hours and thus reminds you to clean it in good time so that hygienic operation can continue to be guaranteed.
Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ -> Manuals & Downloads.
The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ -> Manuals & Downloads.
The water has been in the water tank and in the water tub for a long time.
The device is not cleaned. Accessories are used up.
Please refer to the operating instructions for the device.
The user manual can be downloaded from this website for each device under FAQ -> Manuals & Downloads.
If filling up water does not work, check the app for existing error messages.
If the preset target humidity is exceeded in hybrid mode and the particle sensor does not detect "bad" air quality, the device will go into standby mode, which is indicated by the pulsing LED on the device (above the LED ring).
If the desired humidity is reached, but the device detects poor air quality, the operation remains active, but without the humidifier drum spinning.
Neutral smiley: Whenever the humidity is between 20% and 39%
Sad smiley: Whenever the humidity is above 70%
Laughing smiley: ONLY when the temperature is between 20°C and 25°C AND the humidity is between 40% and 70%.
If the temperature is higher or lower (e.g. 19.5°C), but the humidity is between 40% and 70%, the comfort factor is not bad, but also not optimal, so no smiley is displayed.
The placement of the hygrometer is crucial. Humidity is given as a relative percentage, as the air can "absorb" more or less water relative to the temperature. This means that the same amount of water in the air results in a higher relative humidity at low temperatures than at high temperatures. As warmer air rises, a higher placed hygrometer can indicate a lower relative humidity than a device placed on the floor. The same can happen if one sensor is placed in the sun and the other sensor in the shade, or one near a heater and the other on a cool exterior wall.
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