The A250 Aqua Pro needs a certain start-up time when used for the first time. During this first phase, the filter material must soak up completely, the resin and granules must align properly, and the first bypass channels must close. After properly rinsing the A250 before insertion and after the first 2-4 tank fillings, the A250 is fully formed and no more activated carbon residues should be released into the water. Activated charcoal does not pose a health risk.

The A250 Aqua Pro is only required for Humdifier Ultrasonics.

Compatible with: U7133, U7135, U7142, U7144, U7145, U7147, U200, U300, U350, U600, U650, U700
Not compatible with:  7131, 7136, 7137, 7138

Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.

The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.

The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.

The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.

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Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.

The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.

The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.

The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.

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The A7417 CalcOff has been tested by us and can be used without restrictions. The use of alternative descaling agents is at your own risk.

Yes, the AH700 Evaporator Mat can be washed either by hand or in the washing machine at max. 40°C. Use commercially available detergent as an additive. The evaporator mat must not be treated in the tumble dryer!

The AH705 Silencing Grease is a special synthetic grease that is used to reduce the noise of the H700 and H680 by reducing wear and friction of the drive rollers (humidifier basket) and thus ensures smooth operation. After each cleaning of the water pan, apply 1 small drop of care oil directly to the holders in the water tray.

Yes, the AW200 Evaporator Mat can be washed either by hand or in the washing machine at max. 40°C. Use commercially available detergent as an additive. The evaporator mat must not be treated in the tumble dryer.

Yes, the AW200 Evaporator Mat can be cleaned either by hand or at max. 40°C in the washing machine and thus has a lifespan of up to 2 years.

Air Washers are extremely quiet in operation and only produce a gentle noise reminiscent of white noise. Models with an additional water tank work on the principle of a bird bath. Every now and then, there may be "gurgling" noises when water flows into the tub. These noises are perfectly normal and a sign that the device is working properly.

Air Washers can contribute to the purification of indoor air, but they are primarily designed for air humidification.

For effective air purification and odor control, we recommend the HYBRID Humidifier & Air Purifier H700 device or one of our BONECO Air Purifiers.

Power off/on does not reset the sensor.

To restart the sensor, unplug the device and wait at least 2 minutes before reconnecting the device to the power supply.

The A7017 Ionic Silver Stick^® prevents the growth of microbes in the water pan (changed 1x per year).

The AW200 Evaporator Mat is responsible for the natural humidification of the indoor air (cleaning every 2 weeks, descaling as required, change every 2 years).

We recommend the A7417 Calc Off Cleaner and Descaler for BONECO Humidifiers (descaling as needed).

• Due to the natural evaporation principle, more time is needed for the humidity to rise.
• The air circulation in the room is very high. Close doors and windows.
• The device is placed near a poorly insulated window or door, which causes air circulation. In the case of high rooms, wooden buildings and wooden furniture, the humidification of the indoor air takes correspondingly longer.
• The windows are open, which allows cold and dry air to enter the room. Close window. Do not do without shock ventilation.

Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads for each device.

• The water has been in the water tank and in the water tub for a long time.
• The device is not cleaned.
• Accessories are used up.
• Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads.

Delete the BONECO app and reinstall it.
Check if you have installed an antivirus that prevents you from connecting to Bluetooth devices and disable it.
Close all open apps and windows.

If the problem persists, please contact our customer service.
In order to analyze the problem as quickly as possible and process your request efficiently, we need the following information from you:

1. ‍Installed version number of the BONECO APP: This can be found in the app on the main screen or in the overview of all devices connected to the app.
   Scroll down to the bottom of the page, at the bottom right you will find the version number (example: V 4.53 B 192).
2. ‍OS version of the smartphone used
3. ‍Language settings of the smartphone you are using ‍
4. Region settings or country of the smartphone used

No, Bluetooth cannot be turned off. However, it is "BLE" Bluetooth Low Energy, which emits extremely weak signals and is therefore nothing to worry about.

The temperature unit is usually taken over from the existing settings on your mobile phone (Settings - Language & Region).

Please download the "BONECO healthy air" app from the Apple App Store or the Google Play Store.
Please make sure that both Bluetooth and location services are enabled on your smartphone.
Start the app and select your device (e.g. H300, H400 or W400) by clicking on it.
The setup screen will guide you through the pairing process step by step:
Press the large black button on the device for at least 3 seconds until the LEDs flash blue or, depending on the model, "bt" appears on the device display.
If the pairing is successful, the app will indicate that the connection still needs to be confirmed on the device.
To confirm, press the black button again and the device is paired with your smartphone.
Now you can control all the functions of your device.
In addition, the app reminds you when cleaning is due, you can set timers, see the operating instructions for your device and conveniently buy accessories.
If an update for a new firmware is displayed, please download it to always benefit from the latest features.

After each step, check if a connection can be established: Please check whether Bluetooth and Location Services are enabled on your smartphone. Reset your BONECO device to its factory state by pressing and holding the black button on the device for about 30 seconds until the LEDs light up red or, depending on the model, "Fd" is displayed on the device display. Delete the BONECO app and reinstall it. Check if you have installed an antivirus that prevents you from connecting to Bluetooth devices and disable it. If the problem persists, please contact our customer service. In order to analyze the problem as quickly as possible and process your request efficiently, we need the following information from you:

1. Device information of the BONECO device: This can be found in the app on the main screen or in the overview of all devices connected to the app. Select your device from "Settings" and then click on "Device Information".
2. Installed version number of the BONECO APP: This can be found in the app on the main screen or in the overview of all devices connected to the app. Scroll down to the bottom of the page, at the bottom right you will find the version number (example: V 4.53 B 192).
3. OS version of the smartphone used
4. Language settings of the smartphone you are using
5. Region settings or country of the smartphone used

The internal sensor for measuring humidity and temperature has its own software.
If it does not start completely, it can lead to falsified values in the app. Turning the device off and on does not reset the sensor, as it is a stand-by.
To completely reset the sensor and electronics, please unplug the device for at least 1-2 minutes (unplug the device). After that, the device should restart completely and display the correct readings.
In rare cases, it is possible that this process will not be successful. In this case, please contact our customer service, as it is probably a faulty sensor.

Please check whether Bluetooth and Location Services are enabled on your smartphone.
Reset your BONECO device to its factory state by pressing and holding the black button on the device for about 30 seconds until the LEDs light up red or, depending on the model, "Fd" is displayed on the device display.
Delete the BONECO app and reinstall it.
Check if you have installed an antivirus that prevents you from connecting to Bluetooth devices and disable it.
Close all open apps and windows.

If the problem persists, please contact our customer service.
In order to analyze the problem as quickly as possible and process your request efficiently, we need the following information from you:

1. ‍Device information of the BONECO device: This can be found in the app on the main screen or in the overview of all devices connected to the app. Select your device from "Settings" and then click on "Device Information". ‍
2. Installed version number of the BONECO APP: This can be found in the app on the main screen or in the overview of all devices connected to the app. Scroll down to the bottom of the page, at the bottom right you will find the version number (example: V 4.53 B 192). ‍
3. OS version of the smartphone used ‍
4. Language settings of the smartphone you are using ‍
5. Region settings or country of the smartphone used

Since 2018, Google has required the activation of the location service by default when connecting a smartphone to a Bluetooth device.
Unfortunately, from a technical point of view, there is no alternative way to connect, as these guidelines are a mandatory requirement.
Of course, we do not evaluate location data - your privacy is very important to us.
However, you can allow the app to access your location so that we can show you the current weather (including temperature and humidity) at your location.
This is not mandatory, you can also enter your location manually for the weather service.

Vacuuming the replaceable filter is not recommended for the following reasons:‍

• ‍Risk of Damage
  Vacuuming a filter can potentially damage its delicate fibers or components, reducing its effectiveness.‍
• Release of Particles
  During vacuuming, trapped particles may be released back into the air, defeating the purpose of using an air purifier.‍
• Reduced Efficiency
  Vacuuming does not remove all contaminants from the filter, especially fine dust. It does not extend the filter's lifespan as expected, since the filter's capacity cannot be renewed by vacuuming.

Most replaceable filters are also not designed to be cleaned with water.
This is due to several reasons:‍

• ‍Damage to Filter Structure
  HEPA filters consist of tightly packed fibers that capture particles. Water can soften, displace, or destroy these fibers, causing the filter to lose its ability to effectively capture fine particles such as pollen, dust, or allergens.‍
• Mold Formation
  Even if the filter is dried after cleaning, residual moisture often remains. This can lead to mold growth, which not only reduces the filter's performance but can also be harmful to health.‍
• Materials Not Water-Resistant
  Many filters are made of materials like paper, glass fibers, or specialized plastics that are not water-resistant. Water can cause irreversible damage to these materials.‍
• Warranty Void
  Cleaning a filter that is not designed for it may void the warranty of the device, as it is often considered improper use.

Tip:
Most of our air purifiers are equipped with washable pre-filters that capture larger particles such as hair and dust. These can be cleaned, while the actual HEPA or activated carbon filters should be replaced regularly.

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No, the number of poles supplied is the safe maximum height for the device. With additional poles, the risk of tipping over is too high and can lead to damage or injury.

Basically, these devices are intended for travel in hotel rooms, but can also be used at home or in the office. Humidification takes place exclusively in the immediate vicinity. Please pay attention to the careful cleaning of the device, as the device does not contain a descaling cartridge.

The desired operating mode can only be stored in the app.

BONECO Ultrasonic Humidifiers work with very high frequencies (approx. 3 MHz), which are outside the audible range of humans and pets. By comparison, very few animals such as bats and some dolphins can perceive this high frequency.

• Check other socket
• Check the cable for damage
• Test an alternative, suitable power supply (if available)

• Check other socket
• Check the cable for damage

Suitable for humidifiers:

• distilled water
• demineralized water by osmosis

The A250 filter cartridge can be dispensed with when using the above-mentioned types of water. However, the use of the Ionic Silver Stick^® is expressly recommended - even with treated water. Although its use reduces the frequency with which the humidifier needs to be descaled, regular cleaning is essential.

NOT suitable for humidifiers: ‍

• demineralized water by ion exchanger / Salt-based descaling system
• Water with dissolved ingredients (e.g. saline solution)

Occasional, short-term noises can occur especially when the water is heated. Otherwise, vaporizers are rather quiet in operation, and their noises are usually only perceptible in the background.

HYBRID devices are extremely quiet in operation and only produce a gentle noise that is reminiscent of white noise. Models with an additional water tank work on the principle of a bird bath. Every now and then, there may be "gurgling" noises when water flows into the tub. These noises are perfectly normal and a sign that the device is working properly.

A humidifier can also make sense in buildings with a controlled ventilation system. To increase the effect of a humidifier, it should be positioned correctly. In a well-ventilated room, the moisture can be distributed more quickly, which makes the humidifier particularly efficient in buildings with a ventilation system.

The constant exchange of air also removes moisture from the interior rooms, which is why passive humidifiers such as an evaporator or air washer, which have low power consumption and are suitable for continuous operation, are well suited to Minergie buildings. When choosing an active humidifier, such as an ultrasonic or steamer, a device with an integrated hygrostat is recommended so that the room air is not over-humidified.

In order for the BONECO ESP filter to maintain its effectiveness, it must be cleaned from time to time. We recommend a cleaning interval of 2-4 weeks depending on the intensity of use. Contamination is relatively easy to see on the filter. The filter should be cleaned at the latest when the static crackling noise that can be heard when the device is switched on does not disappear even after 5 - 10 minutes. The ESP filter can be cleaned by hand under running water or in a dishwasher.
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Cleaning by hand

• Use a pH-neutral detergent (10 g / 1000 ml) in 40 °C warm water for washing.
• After washing, rinse the filter with clean water and dry it with a clean, soft cloth.
• Allow the filter to rest in a dry place for at least 5 hours to ensure it is completely dry before reinserting it into the fan.

Cleaning by dishwasher

• Never together with greasy materials. Only with pH-neutral detergents suitable for the dishwasher. Never hotter than 70°C. Only with one wash cycle. No longer than 2 hours (including drying).
• Place the filter in the dishwasher.
• Run a suitable washing program taking into account the safety information mentioned above. A short program of approx. 1 hour at 50°C is recommended.
• After the washing program is finished, remove the filter from the dishwasher and check it for damage or deformation. Do not put a damaged filter back into the machine. Slight deformations may occur at high washing temperatures (70°C), but do not affect the function of the filter.
• After washing, always check that the filter is completely dry. If necessary, let the filter rest in a dry place for up to 5 hours to ensure that it is completely dry before reinserting it into the fan.
• Always allow the filter to cool to room temperature before reinserting it into the fan.

You will also find a detailed description of filter cleaning in the Clean & Cool Air Shower manual.

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No, this is not possible because the A7018 Evaporator Mat is made of paper. We recommend replacing the evaporator mat every 10-12 weeks to ensure hygienic operation.

• Due to the natural evaporation principle, more time is needed for the humidity to rise.
• The air circulation in the room is very high. Close doors and windows.
• The device is placed near a poorly insulated window or door, which causes air circulation. In the case of high rooms, wooden buildings and wooden furniture, the humidification of the indoor air takes correspondingly longer.
• The windows are open, which allows cold and dry air to enter the room. Close window. Do not do without shock ventilation.

• Check other socket
• Check the cable for damage
• Test an alternative, suitable power cord (if available)

Evaporators are extremely quiet in operation and only produce a gentle noise reminiscent of white noise.

The A7017 Ionic Silver Stick^® prevents the growth of microbes in the water pan (changed 1x per year).

The A7018 Evaporator Mat is responsible for the natural humidification of the room air (change every 2-3 months).

We recommend the A7417 Calc Off Cleaner and Descaler for BONECO Humidifiers (descaling as needed).

This is the electrostatic filter. This must build up an electrostatic charge during initial operation or after filter cleaning in order to achieve the filter effect. During this time, a crackling sound may be heard, which disappears after a short period of operation. After prolonged operation, crackling may also occur, which is an indication that the filter needs to be cleaned.

The motor is blocked or defective. Please check that no object is blocking the fan blades and if so, switch off the appliance and remove the blockage. Then restart the appliance. If the error code persists or nothing is blocking the fan blades, the motor is defective. In this case, please contact your point of sale.

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Power off/on does not reset the sensor.
To restart the sensor, unplug the device and wait at least 2 minutes before reconnecting the device to the power supply.

The mat supplied with the H680 original may only be washed by hand. To do this, remove the evaporator mat from the drum and wash it by hand with warm water and dishwashing liquid.

The AH700 evaporator mat supplied with the H700, which is also available as an accessory for the H700 and H680 models, can also be washed in the washing machine at max. 40°C.

Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ  -> Manuals & Download.

• Due to the natural evaporation principle, more time is needed for the humidity to rise.
• The air circulation in the room is very high. Close doors and windows.
• The device is placed near a poorly insulated window or door, which causes air circulation.
• In the case of high rooms, wooden buildings and wooden furniture, the humidification of the indoor air takes correspondingly longer.
• The windows are open, which allows cold and dry air to enter the room. Close window.
• Do not do without shock ventilation.

The Evaporator Mat was not properly inserted into the drum.

Check the evaporator mat for correct fit. Limescale deposits on internal parts.

Descale the device. Friction of the rollers (water pan).

Attach AH705 Silencing Grease (special grease) to scooter mounts. Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ  -> Manuals & Downloads.

The A7017 Ionic Silver Stick^® prevents the growth of microbes in the water pan (changed 1x per year).

The A681 HYBRID filter removes viruses, bacteria, pollen, fine dust and mites from the air and also reduces odours (changed 1x per year).

The AH700 evaporator mat is responsible for the natural humidification of the indoor air (cleaning every 2 weeks, descaling as required, change every 2 years).

The AH705 Silencing Grease is a special synthetic grease designed to reduce friction and wear of the rollers in the water pan (use as needed, recommended after each cleaning).

We recommend the A7417 Calc Off Cleaner and Descaler for BONECO Humidifiers (descaling as needed).

Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ  -> Manuals & Downloads.

A HEPA 11 filter in combination with an activated carbon filter.

Open the front cover and close it correctly.

Fan blade blocked or motor defective.

Disconnect the device from the mains, check the fan blades for freewheeling, reconnect the device to the mains, contact the service center if the fault persists.

Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ  -> Manuals & Downloads.

Drum blocked or motor defective.

Disconnect the appliance from the mains, check the drum for freewheeling, reconnect the appliance to the mains, contact the service center if the fault persists.

Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ  -> Manuals & Downloads.

The device records the operating hours and thus reminds you to clean it in good time so that hygienic operation can continue to be guaranteed.

Please refer to the operating instructions for the device. The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ  -> Manuals & Downloads.

• After the descaling process, the water pan was not emptied. Empty the water pan and put the water pan back into the device.
• The descaling process was aborted. Press the triangular buttons at the same time for 3 seconds to hide the cleaning icon. Please refer to the operating instructions for the device.

The user manual is part of the device packaging and can be downloaded from this website for each device under FAQ  -> Manuals & Downloads.

The water has been in the water tank and in the water tub for a long time.

The device is not cleaned. Accessories are used up.

Please refer to the operating instructions for the device.

The user manual can be downloaded from this website for each device under FAQ  -> Manuals & Downloads.

Air quality is made up of various factors. Among the most important are temperature, relative humidity, CO2 level, as well as potential "contaminants" such as allergens, particles, VOC & odors. These factors can be measured via the sensors in our devices, as well as with separate sensors, and optimized accordingly with our air treatment devices.

Viruses are transmitted via aerosols in the air. A relative humidity of 40% to 60% is therefore important, as the aerosols absorb the moisture, become heavier and fall to the ground. In addition, our mucous membranes are kept moist, making them better able to filter and ward off viruses.

While the humidity is below 40%, these viruses can remain in the air and spread. If the humidity is constantly above 60%, there is a risk of mold growth, dust mites and bacteria.

The choice between an Evaporator or Air Washer, Steamer or Ultrasonic depends on what you personally want to focus on when making your choice.

Passive humidifiers use natural evaporation to increase humidity. Equipped with an Evaporator mat that soaks up water and releases the moisture into the room air, these devices are energy-efficient, self-regulating and therefore ideal for continuous operation.
It should be noted that this type of humidification requires more time until the humidity in the room is increased

• Evaporator
• Air Washer
• HYBRID

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Active humidifiers include Ultrasonic, which use ultrasonic waves to break down the water into a fine mist, and Steamer, which use a heating plate to boil the water and release it into the room air as steam. These devices can increase the relative humidity within a short time, which is why it is recommended that they are only used when the room air is very dry. These appliances are not suitable for continuous operation unless the humidity is regulated by means of an integrated hygrostat.
It should be noted that this type of humidification requires more energy and the humidity should be regulated to avoid over-humidification.

• Ultrasonic
• Steamer

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Conclusion:
Evaporator and Air Washer: Slow, energy-saving humidification
Ultrasonic: Fast, quiet humidification
Steamer: Fast humidification with heat and germ-reducing effect

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The choice between an air purifier or a humidifier depends on several factors that should be taken into account.
Air purifiers: remove dust, pollen, bacteria, viruses, mold spores and sometimes other pollutants from the air
Humidifiers: Especially during the cold season, these devices are suitable for improving the relative humidity indoors (dry heating air)

Do not place the Ultrasonic directly on the ground, but on a raised surface.

The nozzles should be aligned in such a way that the mist does not fall back on the device and possibly falsify the measured values, but in the opposite direction into the open space.

Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads.

No, the steam is cooled by a ventilation system so that it is released into the room air lukewarm.

Essential oils may only be used on appliances with an integrated fragrance container. For appliances that are not suitable for fragrances/essential oils, even a small amount is enough to damage the plastic.

S250, S450:
The S250 & S450 are equipped with a hygrometer, which automatically regulates the power of the device to reach the selected humidity. When this value is reached, the device no longer emits steam. If the desired value has not yet been reached and no steam is escaping, please read the next section.

S200, S250, S450:
If your appliance no longer emits steam, please check whether there are limescale residues on the heating plate. For your safety, this device is equipped with an automatic safety shut-off of the heating plate, which is triggered in the event of heavy limescale residue. Please clean your device as described in the user manual.

Power supply units can generate quiet noises as their transistors hold a charge. Due to manufacturing tolerances, this can be particularly noticeable for people with sensitive hearing. Replacement of the power supply unit is recommended if the noise is perceived as disturbing.

Each filter we offer has a distinct purpose, targeting different airborne particles or pollutants based on specific air quality needs. Therefore, the filtration technologies and materials used in each filter vary. At the same time the design and composition of each filter is optimized to maximize filtration efficiency and performance for their intended purposes.

The ALLERGY Filter (available for the P400 and P500) is focused on decreasing the allergen load in the air.
It combines an Anti-Allergy layer, HEPA Filter, and Active Carbon Pellets.
It differs from the other filters with its blueish Anti-Allergy Filter layer with a denaturing effect on mites and pollen and is responsible for reducing 99% of allergens
The HEPA Filter layer of the Allergy Filter filters dust, pollen, hair, allergens, certain viruses, and bacteria, and last but not least, the Active Carbon Pellets remove VOC's and unpleasant odors.

The BABY Filter (available for the P400 and P500) especially aims to keep the whole family safe from viruses and bacteria.
It combines an Enzyme Filter, a HEPA 12 Filter, and Active Carbon Pellets.
It differs from the other filters with its greenish coat on the surface of the filter, which is an enzymatic layer, which attacks the cell walls of bacteria and is responsible to catch specific viruses and bacteria.
The HEPA Filter layer of the Baby Filter filters dust, pollen, hair, certain viruses and bacteria, and the Active Carbon pellets remove VOC's and unpleasant odors.

The SMOG Filter (available for the P400 and P500) is the best choice for city residents and smokers.
It combines a HEPA Filter and an Active Carbon infused Particle Filter.
The Filter is especially designed to reduce tobacco smoke, harmful gases such as VOC’s, formaldehyde, odors, and exhaust gases thanks to the large surface area of the interwoven active carbon particles in which the gases get trapped.
The HEPA Filter layer of the SMOG filter filters dust, pollen, hair, carbon dust, ash, fine dust, smog, and tobacco residue.

Compared to the P400, the P500 has a higher air purification performance and is therefore suitable for larger rooms. The P500 also has a particle sensor that automatically measures the fine dust pollution in the air and allows the device to adjust the fan level itself in automatic mode.

An ALLERGY, BABY and SMOG filter. On this website you will find the description under the Air Purifier devices.

Particle sensor is defective. This sensor can be replaced independently, please contact our service regarding the spare part.

Risk of electric shock! Do not use the device with the damaged cable and replace the cable.

The heat development of a power supply unit in continuous operation is normal, as it cools itself via the housing. Overheating protection is provided.

E2 = Humidity above 90% - Safety stop (check/replace sensor)

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The BONECO S250 is equipped with a descaling function. After the cleaning time has elapsed, the cleaning symbol will automatically turn off.

Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads for each device.

Press the adjustment buttons together for about 5 seconds, after which the sybmol will go out.

For safety reasons, continued use of the device is not recommended. Please contact our customer service for further assistance.

F1/F2 = No error code - Test function dimmer / hygrosensor - The test mode must be run through and completed.

E2 = Humidity above 90% - Safety stop (check/replace sensor)

The BONECO S450 is equipped with a descaling function. After the cleaning time has elapsed, the cleaning symbol will automatically turn off. Alternatively, press and hold both adjustment buttons (up arrow and down arrow) at the same time for about 5 seconds to manually delete the symbol.

Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads for each device.

No, as the device does not have a backup battery, the previously selected settings are discarded when the device is switched off and must be saved again the next time the device is switched on.

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Please ensure that your humidifier, as well as any components such as evaporator mats, are completely dry before sending it in for analysis or repair.
If the device is shipped damp, there is a high risk of mold forming inside.
This can not only affect the function of the device, but also require additional cleaning or repair measures.
Please remove any filter cartridge (A250) beforehand and do not send it along.
Keep this open (not wrapped in plastic) to allow it to dry out.
Then let the tank dry out before you ship it.

A dry submission helps to avoid mentioned problems, reduce processing time and avoid additional repair costs.

• Check other socket
• Check the cable for damage
• Test an alternative, suitable power supply (if available)

If filling up water does not work, check the app for existing error messages.

Check other socket / USB port

Check the cable for damage

Test an alternative, suitable cable (USB-C)

No - even a small amount is enough to damage the plastic and the Ultrasonic unit.

Remove the A250 AQUA PRO (descaling cartridge) and test whether the device is now producing mist:

• Device works without A250: Immerse the A250 in water (again) for 2-3 minutes and now try operation again with A250; Replace the used A250 after 6 months at the latest. Using the device without an A250 is strongly discouraged!
• Device does not work even without A250: Check whether the membrane is contaminated or calcified. If this is the case, we recommend descaling, as the membrane may no longer function properly due to limescale deposits.

The slide switch on the back of the base can be used to turn the blue lighting on and off. The red lighting (no water) cannot be turned off.

E1 = Short circuit in the temperature sensor (temperature sensor replacement required)

E2 = Broken circuit (either atomizer, temperature sensor or motherboard defective)

1) Check whether a target humidity has been stored on your device and whether it has been reached (device then automatically interrupts operation).

2) Remove the A250 AQUA PRO (descaling cartridge) and test if the device is now producing mist:

• Device works without A250: Immerse the A250 in water (again) for 2-3 minutes and now try operation again with A250; Replace the used A250 after 6 months at the latest. Using the device without an A250 is strongly discouraged!
• Device does not work even without A250: Check whether the membrane is contaminated or calcified. If this is the case, we recommend descaling, as the membrane may no longer function properly due to limescale deposits.

Remove the A250 AQUA PRO (descaling cartridge) and test whether the device is now producing mist:

• Device works without A250: Immerse the A250 in water (again) for 2-3 minutes and now try operation again with A250; Replace the used A250 after 6 months at the latest. Using the device without an A250 is strongly discouraged!

• Device does not work even without A250: Check whether the float (white ring) can be moved in the nebulizer chamber. If this is stuck, we recommend descaling, as it can jam due to limescale deposits.

The mood light can be switched off and on on the display. Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads.

E1 stands for a problem with filling the Ultrasonic chamber. This means that no / too little water flows in. Possible causes:

1) The A250 filter cartridge contains air or is clogged. Please remove the A250 and try again. If that works, water the cartridge again or replace it.

2) Refill valve or float glued. Dissolve some CalcOff in lukewarm water and add it to both chambers. Leave it on and turn the device on/off several times

After cleaning is complete, clear the message on the display by pressing and holding the "On/Off" button for about 3 seconds.

Please refer to the operating instructions for the device. The operating instructions are part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads.

1) Check whether a target humidity has been stored on your device and whether it has been reached (device then automatically interrupts operation).

2) Remove the A250 AQUA PRO (descaling cartridge) and test if the device is now producing mist:

• Device works without A250: Immerse the A250 in water (again) for 2-3 minutes and now try operation again with A250; Replace the used A250 after 6 months at the latest. Using the device without an A250 is strongly discouraged!
• Device does not work even without A250: Check whether the float (white ring) can be moved in the nebulizer chamber. If this is stuck, we recommend descaling, as it can jam due to limescale deposits.

No - even a small amount is enough to damage the plastic and the Ultrasonic unit.

• Check other socket / USB connection
• Check the cable for damage
• Test an alternative, suitable cable (USB-C)

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The BONECO U700 is equipped with a descaling function. Once the cleaning time has elapsed, the cleaning symbol will automatically turn off.

Alternatively, the descaling process can be canceled at any time using the “On/Off” button.
Please refer to the operating instructions for the appliance.

The operating instructions are part of the device packaging and can be downloaded from this website under FAQ  -> Manuals & Downloads.

1) Check that the red valve on the water tank cap has been removed

2) Check whether a target humidity has been stored on your device and whether it has been reached (device will then automatically interrupt operation).

3) Remove the A250 AQUA PRO (descaling cartridge) and test whether the device is now producing mist:

• Device works without A250: Immerse the A250 in water (again) for 2-3 minutes and now try operation again with A250; Replace the used A250 after 6 months at the latest. Using the device without an A250 is strongly discouraged!
• Device does not work even without A250: Check whether the float (white ring) can be moved in the nebulizer chamber. If this is stuck, we recommend descaling, as it can jam due to limescale deposits.

No - even a small amount is enough to damage the plastic and the Ultrasonic unit.

The water has been in the water tank and water tray for a long time. Please clean all parts of the appliance. Accessories are used up.

Please refer to the operating instructions for the appliance.

The operating instructions can be downloaded from this website for each appliance under FAQ  -> Manuals & Downloads.

Please follow the sequence for connecting the appliance to the mains and proceed in accordance with the user manual.

Power off/on does not reset the sensor.

To restart the sensor, unplug the device and wait at least 2 minutes before reconnecting the device to the power supply.

• Devices Disposal: Point for electronic devices or return to point of sale
• ESP filter (fan): Disposal point for electronic devices or return to point of sale
• Filters (air purifier and hybrid): Regular household waste
• Evaporator mats: Regular household waste
• A250 AQUA PRO: Regular Household Waste
• A7017 Ionic Silver Stick^®: Hazardous Waste Disposal Point
• A451 Anti-limescale Pad: Regular Household Waste
• AH705 Silencing Grease: Hazardous Waste Disposal Site
• AU50 Cotton Sticks: Regular Household Waste
• UV-C lamps: Disposal point for hazardous waste
• Power adapters, power cords: Disposal point for electronic devices or return to point of sale
• Batteries: Collection point